Orders are subject to verification and acceptance before shipping. Jaqua is not responsible for malformed addresses or typographical errors.
For your security, your billing name and address must match that of the credit card used for payment. All purchases require bank authorization prior to processing. Only authorized orders will be processed and shipped. We reserve the right to cancel any order that does not match these criteria.
Applicable sales tax will be charged on total merchandise excluding shipping and handling fees for orders shipped to CA. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to contact us.
Using Your Cart
While you're shopping, you can click "Buy Me" to place items in your shopping cart. You can always see what's in your cart by clicking "My Cart" in the upper right corner of most pages. The items you selected will be saved until you're ready to purchase them. If you're logged in to jaquabathandbody.com, you'll also see items that you placed in your cart (but didn't buy) from previous logged in shopping sessions. From the shopping cart, click "Check Out" to purchase items in your cart or "Continue Shopping" to browse jaquabathandbody.com for more items.
Order History, Order Status, and Reorder
It is very easy to find a history of all the orders that you've placed, or the status of a current order. Click on "My Account" and sign in if you have not already done so. Once you sign in you will see “My Orders” which is a list of the previous and current orders that you have placed, click on any one of them to see the details of that order. If an order has already been shipped, you can click "Tracking Number" for that order to find out what the current status is and when it is expected to be delivered.
Order and Shipping Confirmation E-mails
When your order is received, we'll send you an e-mail confirming your order. Then, when your order is shipped, we'll send you a shipment confirmation. It will include the following information: