Shipping

• We now offer flat rate shipping on most orders with Free Shipping on orders of $60+. See our rates below for Standard, Expedited and Overnight orders.
• Free shipping discounts are applied to orders in the lower 48 states BEFORE taxes and AFTER discounts are taken.
• Standard ground delivery to the lower 48 states will be within 3 to 8 business days once the package has shipped. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
• Orders received after 12:00PM PST will be processed the following business day.
• Saturday delivery is not available with many shipping services.
• Depending upon the items purchased and the shipping destination, different shipping methods will be available. We use a variety of shipping carriers (USPS, UPS  & FedEx). If your address is not deliverable by a particular carrier, please call our customer service department to place your order 888-635-5251. Shipping charges for orders returned as undelivered, and/or orders that have been refused will be charged to the customer.
• Jaquabathandbody orders are all shipped without a signature required. If you want signature required you must call our customer service department to place your order and a $3.00 signature fee will apply.
• If one or more of the products ordered contains ingredients that are considered hazardous materials (e.g., alcohol-based fragrances), then shipping restrictions apply. Hazardous materials must be shipped via ground and may not be delivered to P.O. boxes. For any questions, please contact customer service at 888-635-5251. 

US Shipping Rates:

International Shipping Rates:

Alaska & Hawaii

• Standard delivery will be within 4 to 14 business days. USPS Only
• Refer to the Shipping & Handling chart listed above for all delivery charges.
• Certain products are not available for shipment to these areas.

Puerto Rico & U.S. Territories

• Standard delivery will be within 21 to 30 business days. USPS Only
• Refer to the Shipping & Handling chart listed above for all delivery charges.
• Certain products are not available for shipment to these areas.

P.O. Boxes

• The United States Postal Service will not be an option for all addresses, but may be required for some destinations.
• Standard delivery will be within 4 to 9 business days.
• Express delivery is not available.
• Certain beauty products are not available for shipment to these areas.

APO/FPO Delivery Time

• Standard delivery will be up to 30 business days.
• All packages are shipped via the United States Postal Services. Express delivery is not available.
• Refer to the Shipping & Handling chart listed above for delivery charges.
• Certain products are not available for shipment to these areas.
• Delivery to a stateside APO/FPO box will be made in 10 business days. Actual delivery time to the recipient's location may take up to a total of 30 business days or more.

Notes on Holiday Shipping

• Orders are not shipped out or delivered on Federal Holidays.

WHICH COUNTRIES DO YOU SHIP TO?

Currently JAQUA ships Internationally to more than 30 countries including Canada, United Kingdom, EU members, Australia, and Japan.

International Shipping Rates:

International Shipping:

• International orders may be subject to import duties and taxes which are collected after the shipment reaches its destination and vary by province/territory. Duties and taxes are not included in shipping costs.

• Canadian customers may use the following link to estimate the duty and taxes: http://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

• EU customers customers may use the following link to estimate the duty and taxes: https://tulli.fi/en/customs-duty-calculator

• Standard international delivery is 7 - 20 business days. Delivery times may vary and are not guaranteed. Expedited or overnight delivery is not available.

• Most packages will be delivered via your local postal carrier.